Emergency Handyman Services When You Need Them Most

Home emergencies don't wait for business hours. When disaster strikes—a burst pipe flooding your kitchen at 2 AM, a tree through your roof during a storm, or a broken window leaving your home vulnerable—you need help immediately. Our 24/7 emergency response team is standing by with fully-stocked trucks, ready to respond to any urgent home repair in Ponte Vedra, Nocatee, and throughout St. Johns County.

We understand the stress and urgency of home emergencies. Our dispatchers answer calls immediately (not voicemail), and our technicians arrive within 30-60 minutes with the tools and materials needed to stop further damage and secure your home. We've handled over 1,200 emergency calls, and we know that fast response prevents minor emergencies from becoming major catastrophes.

Common Emergency Situations We Handle

💧

Water Emergencies

  • Burst pipes flooding rooms
  • Water heater failures
  • Severe toilet overflows
  • Ceiling leaks from roof damage
  • Washing machine hose failures
  • AC condensation flooding

Response Priority: IMMEDIATE (30 min)

🌪️

Storm & Hurricane Damage

  • Trees through roofs or windows
  • Wind-torn siding exposing interior
  • Broken windows during storms
  • Blown-off roof sections
  • Water intrusion during storms
  • Structural damage requiring immediate stabilization

Response Priority: IMMEDIATE (30-45 min)

🪟

Security & Access Issues

  • Broken windows (security risk)
  • Doors that won't lock
  • Kicked-in door frames
  • Garage doors stuck open
  • Lost in home with lock issues
  • Window breaks near entry points

Response Priority: HIGH (45-60 min)

⚡

Electrical Emergencies

  • Outlets sparking or smoking
  • Burning electrical smell
  • Breaker box issues
  • Exposed wiring after damage
  • Light fixtures smoking
  • GFCI failures in wet areas

Response Priority: HIGH (30-60 min)

🚪

Door & Window Emergencies

  • Broken door hardware
  • Sliding glass door off track
  • Window won't close/lock
  • Door frame damage
  • Broken screen allowing pests
  • Weatherstripping failures

Response Priority: MODERATE (1-2 hours)

🔥

Safety Hazards

  • Loose handrails on stairs
  • Deck boards rotted/broken
  • Ceiling sagging dangerously
  • Sharp exposed materials
  • Mold after water damage
  • Gas smell (call 911 first, then us)

Response Priority: MODERATE (1-2 hours)

Our Emergency Response Process

  1. Call Our 24/7 Emergency Line: (904) 871-5791

    Real person answers (never voicemail). We gather essential information: your address, type of emergency, safety concerns, and contact details. We dispatch immediately while you're on the phone.

  2. Rapid Dispatch (5 Minutes)

    Nearest available technician with appropriate equipment is dispatched. You receive a text with technician name, photo, vehicle description, and estimated arrival time (typically 30-60 minutes).

  3. Emergency Assessment On-Site

    Technician assesses the situation, identifies immediate hazards, and explains what needs to be done right now versus what can wait. Safety first, always.

  4. Immediate Damage Control

    Stop the source of the problem: shut off water, secure electrical, tarp roof, board windows, extract standing water. We prevent the emergency from getting worse.

  5. Emergency Repairs

    Complete repairs that can be done immediately with materials on our trucks. Temporary repairs are made permanent-quality when possible; temporary fixes are clearly explained.

  6. Follow-Up Plan & Documentation

    Photos for insurance, written estimate for additional repairs needed, scheduled follow-up appointment if extensive work required. You know exactly what was done and what comes next.

💡 When to Call Emergency vs. Schedule Regular Service

Call Emergency If:

  • Water is actively flooding and causing damage
  • Your home is exposed to weather (roof damage, broken windows)
  • There's a safety hazard (electrical sparking, structural instability)
  • Security is compromised (doors won't lock, broken entry-point windows)
  • The problem will cause significantly more damage if not addressed immediately

Schedule Regular Service If:

  • The issue is inconvenient but not causing ongoing damage
  • It can safely wait until next business day
  • It's been an ongoing issue (not a sudden emergency)

Not sure? Call us anyway—we'll help you determine the urgency level. We'd rather you call and have it not be an emergency than delay when you truly need help.

What Our Trucks Carry for Emergencies

Our emergency response vehicles are fully stocked with materials and equipment to handle most common emergencies on the first visit:

Water Damage Equipment

  • Industrial wet/dry vacuums
  • Water extraction pumps
  • Dehumidifiers and fans
  • Pipe repair clamps and fittings
  • SharkBite push-fit fittings
  • Plumber's putty and sealants

Storm Protection Materials

  • Heavy-duty tarps (various sizes)
  • Plywood sheets for board-up
  • Roofing cement and patches
  • Sandbags and barriers
  • Waterproof tape and sealants
  • Plastic sheeting and fasteners

Security & Access Supplies

  • Window glass (common sizes)
  • Plexiglass for temporary repairs
  • Door hardware and locks
  • Security bars and brackets
  • Hinges and strike plates
  • Weatherstripping

Electrical & Safety Gear

  • Breakers and fuses
  • Outlets and switches
  • Wire connectors and tape
  • GFCI outlets
  • Circuit testers
  • Safety equipment and PPE

Emergency Service Pricing

24/7 Emergency Service Fees

Emergency Service Call

$150 - $250

Covers emergency dispatch, rapid response within 60 minutes, initial assessment, and first hour of labor. Applied toward total repair cost.

After-Hours Premium

1.5x - 2x standard rates

Nights (8pm-6am), weekends, holidays. Our technicians deserve fair compensation for being available 24/7.

Materials & Labor

Varies by repair

Transparent pricing before work begins. Materials at cost + 20%. Labor at $95-150/hour depending on time of day.

Important: We provide upfront pricing before starting any work beyond immediate damage control. No surprise bills. If insurance will cover the emergency, we can bill directly in many cases.

Real Emergency Stories

"At 3 AM on a Saturday, a pipe burst in our kitchen wall. Water was spraying everywhere. I called and someone answered immediately—not a recording. A technician arrived in 40 minutes, shut off the water, cut out the damaged pipe section, and had it repaired by 5 AM. He even helped us clean up the water. Absolutely incredible service when we needed it most."
— Michael S., Nocatee
"Hurricane winds broke two large windows during the storm. Rain was pouring in, ruining our hardwood floors. They came out in the middle of the storm (when it was safe), boarded up the windows, tarped our roof leak, and extracted the water. Then came back after the storm to install new windows. They saved our home from catastrophic damage."
— Patricia R., Ponte Vedra Beach

Frequently Asked Questions

How quickly can you respond to an emergency?

Our average response time is 30-45 minutes anywhere in Ponte Vedra, Nocatee, or St. Johns County. During major storms when multiple emergencies occur simultaneously, response time may extend to 1-2 hours, but we dispatch in order of urgency (flooding/safety issues first).

Do you charge extra for emergency calls?

Yes—emergency service includes an after-hours premium (1.5x-2x our standard rates) plus an emergency service call fee of $150-250. This covers immediate dispatch, rapid response, and ensures our technicians are fairly compensated for 24/7 availability. Regular business hours calls have no premium.

What if I can't pay for emergency repairs right now?

We work with several financing partners and accept all major credit cards. For insurance-covered emergencies (storm damage, pipe bursts), we can bill insurance directly in many cases. We'll never leave you in an unsafe situation due to payment concerns—we'll find a solution.

Will you come out during a hurricane?

We respond when it's safe to do so. During the storm itself, we cannot put our technicians at risk. However, we're among the first responders as soon as winds drop to safe levels (typically below 40 mph). We work through storms whenever safely possible.

What payment methods do you accept for emergency calls?

We accept cash, checks, all major credit cards (Visa, Mastercard, Amex, Discover), and we can set up payment plans through our financing partners. For insurance claims, we can often arrange direct billing.

Can you help with insurance claims for emergency damage?

Absolutely. We document everything with photos, provide detailed written estimates in insurance-required formats, communicate with adjusters, and can bill insurance directly in many cases. We've processed hundreds of emergency-related insurance claims.