Terms of Service

Effective May 24, 2026 · Last updated May 24, 2026

These Terms of Service ("Terms") govern your use of https://handymanstjohns.com (the "Site") and any home repair, handyman, painting, drywall, plumbing repair, carpentry, electrical, pressure washing, hurricane damage repair, emergency repair, or other services provided by St Johns Handyman ("we," "us," "our," or the "Company"). By using the Site, requesting a quote, scheduling work, or accepting any service we provide, you ("Customer" or "you") agree to these Terms.

READ THESE TERMS CAREFULLY. THEY INCLUDE A LIMITATION OF LIABILITY (SECTION 9), A DISCLAIMER OF WARRANTIES (SECTION 8), MANDATORY ARBITRATION AND CLASS-ACTION WAIVER (SECTION 14), AND OTHER PROVISIONS THAT AFFECT YOUR LEGAL RIGHTS.

1. Acceptance and modification

By accessing the Site or accepting any quote, estimate, or service from the Company, you accept and agree to be bound by these Terms. We may modify these Terms at any time by posting an updated version on the Site. Continued use of the Site or acceptance of services after modification constitutes acceptance of the modified Terms.

2. Scope of services

The Company provides residential handyman and home-repair services within the St. Johns County, Florida service area as described on the Site. The Company performs only those tasks expressly identified in a written or accepted quote. Services outside the scope of an accepted quote will require a separate quote and acceptance.

The Company does not perform work requiring a Florida Department of Business and Professional Regulation (DBPR) contractor's license, including but not limited to structural work, electrical panel work, behind-the-wall plumbing, HVAC system work, roofing, or work exceeding statutory monetary or scope limits for unlicensed handyman work under Florida law. Such work, if needed, will be referred to a licensed contractor.

3. Quotes, estimates, and acceptance

Quotes and estimates are based on information provided by you and the Company's site inspection (when applicable). All quotes are valid for thirty (30) days from issuance unless stated otherwise. Quotes may be revised if (i) information you provided is inaccurate or incomplete; (ii) the Company encounters concealed conditions not reasonably observable at the time of quoting (such as hidden water damage, rot, mold, or non-standard construction); (iii) you request changes or additions; or (iv) materials prices change materially between quote and start of work.

A quote becomes a binding agreement upon your acceptance (written, verbal, or implied by authorizing work to begin) and is governed by these Terms in addition to the specific scope and price stated in the quote.

4. Customer responsibilities

You agree to:

  • Provide accurate and complete information about the work and the property.
  • Provide safe and lawful access to the property at scheduled times.
  • Disclose known hazards (asbestos, lead paint in pre-1978 homes, structural defects, electrical issues, biohazards, pest infestations) before work begins.
  • Remove or secure valuable, fragile, or irreplaceable items in the work area unless we have agreed in writing to handle them.
  • Restrain pets during work.
  • Obtain any required HOA approval or permits where you are the responsible party. The Company is not responsible for HOA violations resulting from work you authorized.
  • Pay invoices according to the agreed terms (Section 6).

5. Scheduling, access, and cancellation

Appointments are scheduled in good faith but may be subject to delay due to weather, emergencies, supply availability, prior-job overruns, or other reasonable causes.

You may cancel or reschedule an appointment with at least 24 hours advance notice without charge. Cancellations or rescheduling with less than 24 hours notice may incur a fee of up to $75 to cover scheduled labor and lost opportunity cost. No-show or refused-access appointments (where our crew arrives and cannot perform the work) may be charged a $75 trip fee.

The Company reserves the right to refuse, cancel, or terminate work at its sole discretion where conditions present unreasonable risk to crew safety, the Company's equipment, or the property; where the work scope exceeds the Company's lawful authority; or where the Customer materially breaches these Terms.

6. Payment terms

Unless otherwise agreed in writing, payment is due upon completion of the work. We accept cash, check, credit card, debit card, and electronic payment methods we identify. For jobs exceeding $1,500, the Company may require a deposit of up to 50% of the quoted price before work begins. Deposits are applied to the final invoice.

Unpaid balances accrue interest at the lesser of 1.5% per month or the maximum rate allowed by Florida law beginning thirty (30) days after invoice date. Customer agrees to pay all reasonable costs of collection, including attorney fees, if any balance is referred to collection or litigation.

7. Workmanship coverage (limited)

For a period of twelve (12) months from the date of completion, the Company will, at its sole and absolute discretion, repair, re-perform, or refund a portion of the fees paid for, work that the Company determines failed to meet reasonable workmanlike standards under the specific conditions disclosed at the time of quoting. This is your sole and exclusive remedy for any workmanship issue.

To make a coverage claim, you must:

  • Notify us in writing within fourteen (14) days of first noticing the issue, with photographs and a clear description.
  • Allow the Company reasonable access to inspect the work in its present condition before any other party performs any work on or near the affected area.
  • Cooperate with the Company's investigation, including answering questions about use, maintenance, and any modifications since completion.

The Company reserves the sole right to determine (i) whether a reported issue is a covered workmanship failure or an excluded condition, (ii) whether the appropriate remedy is repair, re-performance, partial refund, or no remedy, and (iii) the timing and method of any remedy. The Company's maximum aggregate liability under this coverage shall not exceed the amount actually paid by the Customer for the specific workmanship element that is the subject of the claim. Where the Company elects a refund, that refund will not exceed the labor portion of the original invoice attributable to the affected work.

This coverage does NOT apply to, and the Company has no obligation regarding:

  • Materials, fixtures, appliances, hardware, or products supplied by the Customer or third parties (these are covered only by the manufacturer's warranty, if any), and any defect or failure of such items even where the Company installed them.
  • Damage caused by misuse, neglect, abuse, accident, modification, alteration, third-party work, normal wear and tear, settling, foundation movement, humidity, temperature, weather, salt air, pests, water intrusion from any source, mold, mildew, or any cause outside the Company's direct control.
  • Cosmetic variation, including but not limited to paint sheen variance, texture matching variance, color matching variance, brush or roller marks, lap marks, minor drips, caulk lines, grout color variance, finish nail filling, or any other variation within ordinary trade tolerances.
  • Issues with the Customer's existing infrastructure (electrical wiring, plumbing supply or drain lines inside walls or slabs, framing, sheathing, sub-flooring, sub-roofing, HVAC ducting, attic ventilation) regardless of whether the Company's work touched, accessed, or adjoined that infrastructure.
  • Work performed against the Company's written recommendation, in deviation from manufacturer specifications at the Customer's direction, with Customer-supplied materials, or where the Customer instructed the Company to skip or shorten any preparation, sealing, or finishing step.
  • Pre-existing conditions, latent defects in the structure, or work performed by any other party before or after the Company's work.
  • Any work performed in an emergency, after-hours, storm-response, hurricane-response, or post-flood context where conditions prevented standard workmanship procedures. All such work is performed on a best-efforts basis and is expressly excluded from coverage.
  • Any issue not reported in writing with photographs within fourteen (14) days of first observation by the Customer or any occupant.
  • Any work subsequently altered, modified, repaired, or worked on by any party other than the Company without the Company's prior written consent.
  • Consequential damages of any kind, including but not limited to property damage beyond the immediate work area, loss of use, loss of rental income, displacement costs, or mold remediation arising from the workmanship issue.
  • Conditions arising from Florida humidity, salt air, hurricane exposure, lightning, flooding, or other environmental factors typical of coastal Florida.

This coverage is non-transferable and applies only to the original Customer at the address where the work was performed. It does not transfer with sale of the property or with rental, lease, or any other change of occupancy.

The Company makes no warranty as to the suitability of materials or designs selected by the Customer, the suitability of the work to any particular use, or the longevity of the work beyond the 24-month coverage period. Where the Customer selects materials, methods, or designs against the Company's recommendation (or against the recommendation of the manufacturer of any material involved), the Customer assumes all risk associated with that selection and the Company has no obligation under this coverage with respect to that work.

For clarity: this Section 7 is the entire and exclusive statement of the Company's warranty obligations. No employee, contractor, or representative of the Company is authorized to extend, modify, or waive this Section verbally or in writing without the express written approval of the Company's principal. Marketing materials, the Site, advertisements, and customer communications shall not be construed to extend or modify this Section. The Customer acknowledges that any prior statements regarding warranty coverage are superseded by this Section 7.

8. Disclaimer of other warranties

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE WORKMANSHIP WARRANTY IN SECTION 7 IS THE ONLY WARRANTY THE COMPANY MAKES. THE SITE, THE SERVICES, AND ALL MATERIALS PROVIDED BY THE COMPANY ARE OTHERWISE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, UNINTERRUPTED OR ERROR-FREE OPERATION, OR ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

Some jurisdictions do not allow disclaimer of certain implied warranties. To the extent such disclaimers are not permitted, the implied warranties are limited in duration to the minimum period required by law.

9. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL THE COMPANY, ITS OFFICERS, EMPLOYEES, AGENTS, OR SUBCONTRACTORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, LOSS OF DATA, LOSS OF USE, LOSS OF GOODWILL, DIMINUTION IN PROPERTY VALUE, COST OF SUBSTITUTE SERVICES, OR DAMAGES FOR PERSONAL INJURY OR PROPERTY DAMAGE NOT CAUSED BY THE COMPANY'S NEGLIGENCE, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE) AND EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY'S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS, THE SITE, OR ANY SERVICES, FROM ALL CAUSES OF ACTION AND ALL THEORIES OF LIABILITY, WILL BE LIMITED TO AND WILL NOT EXCEED THE AMOUNT YOU ACTUALLY PAID TO THE COMPANY FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM IN THE TWELVE (12) MONTHS PRECEDING THE EVENT.

Nothing in this Section 9 limits liability for (a) personal injury caused by the Company's gross negligence or willful misconduct, or (b) any other liability that cannot be excluded or limited under applicable law.

10. Indemnification

You agree to defend, indemnify, and hold harmless the Company, its officers, employees, agents, and subcontractors from and against any and all claims, damages, losses, liabilities, settlements, and expenses (including reasonable attorney fees) arising out of or relating to (i) your breach of these Terms; (ii) your violation of any law or third-party right; (iii) information or instructions you provided that were inaccurate, incomplete, or misleading; (iv) hazardous conditions at the property that you knew or reasonably should have known about and did not disclose; or (v) your use of the Site or the Services in a manner not authorized by these Terms.

11. Photos, media, and intellectual property

The Company may take photographs and video of work in progress and completed work for internal recordkeeping, warranty documentation, training, portfolio, marketing, and similar business purposes. The Company will not include identifying information (street address, interior personal items) in publicly published media without your separate consent. You grant the Company a perpetual, royalty-free, worldwide license to use, display, and reproduce such photographs and video for these purposes. If you do not want photographs taken, inform us in writing before work begins.

All content on the Site, including text, graphics, logos, images, layout, and software, is the property of the Company or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from Site content without prior written consent.

12. Force majeure

The Company is not liable for any delay or failure to perform under these Terms due to causes beyond its reasonable control, including without limitation acts of God, hurricanes, tropical storms, severe weather, floods, fires, earthquakes, pandemics, governmental actions, civil disturbances, labor disputes, supply chain disruptions, or other force majeure events. The Company will resume performance as soon as reasonably practicable.

13. Governing law and venue

These Terms and any dispute arising out of or relating to them, the Site, or the Services are governed by the laws of the State of Florida, without regard to its conflict-of-laws principles. Subject to Section 14, exclusive venue for any action not subject to arbitration lies in the state or federal courts located in St. Johns County, Florida, and you consent to personal jurisdiction in those courts.

14. Mandatory arbitration and class-action waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

Any dispute, claim, or controversy arising out of or relating to these Terms, the Site, or the Services (a "Dispute"), other than (i) claims for which equitable relief is sought, (ii) small-claims-court matters within that court's jurisdictional limits, and (iii) intellectual property disputes, shall be resolved exclusively by binding individual arbitration administered by JAMS or the American Arbitration Association ("AAA") under their respective consumer arbitration rules then in effect. The arbitration will be held in St. Johns County, Florida, or by remote/telephonic means at the arbitrator's discretion. The arbitrator's decision will be final and binding, and judgment on the award may be entered in any court having jurisdiction.

YOU AND THE COMPANY EACH WAIVE THE RIGHT TO BRING OR PARTICIPATE IN ANY CLASS ACTION, COLLECTIVE ACTION, OR REPRESENTATIVE ACTION. CLAIMS MAY BE BROUGHT ONLY IN YOUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

If the class-action waiver in this Section is found unenforceable, the entire arbitration clause in this Section 14 shall be void, but the remainder of these Terms remain in effect.

You may opt out of this arbitration provision by sending written notice to the Company at info@handymanstjohns.com within thirty (30) days of first accepting these Terms.

15. Limitation of actions

Any claim or cause of action arising out of or relating to these Terms, the Site, or the Services must be filed within one (1) year after such claim or cause of action arose; otherwise it is permanently barred. This limitation does not apply where prohibited by law.

16. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, that provision will be reformed to the minimum extent necessary to make it enforceable, and the remaining provisions will remain in full force and effect.

17. No waiver

Failure by the Company to enforce any right or provision of these Terms does not constitute a waiver of that right or provision. Any waiver of any provision must be in writing and signed by the Company.

18. Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign these Terms freely, including in connection with a merger, acquisition, or sale of assets.

19. Entire agreement

These Terms, together with the Privacy Policy, any accepted quote or work order, and any other written agreements between the parties, constitute the entire agreement between you and the Company concerning the Site and the Services. They supersede all prior or contemporaneous agreements, communications, and proposals, whether oral or written.

20. Contact

For questions about these Terms, contact us: